Complaints

If you have any difficulties with any matter, please do not hesitate in discussing it with us.

Management undertake to deal with any complaint or grievance in strict confidence. If a parent has a complaint or grievance, which has not been satisfactorily dealt with by our qualified staff, he or she may ask to see the Management privately and with out giving any reason. In the unlikely event that a complaint or grievance cannot be resolved by the Management the matter may be referred to:

Ofsted and Early Years
East Midlands Regional Centre
2nd & 3rd Floors
The Frontage
Queen Street
Nottingham
NG1 2AR

Tel : 0845 6014772

The Manager will investigate and report the outcome within seven days of any complaint being bought to their attention.